Statement of Liability for Non-Delivery and Delayed Delivery of Virtual Currency

GetCoins is neither responsible nor liable for any delayed transaction, or any transaction where virtual currency is not delivered, when the customer for any reason refuses to provide, or, is unable to provide information or documents that are required by law or regulation in order to (1) identify or verify identity; (2) determine source of funds; and/or (3) determine beneficial ownership or source of funds.

GetCoins is also not responsible nor liable for any transaction which is delayed, or any transaction where virtual currency is not delivered, when there is a reasonable suspicion that the person engaged in a transaction is being scammed.

GetCoins may cancel the transaction and, depending on the circumstances, refund the customer in accordance with its Refund Policy.

Notwithstanding the foregoing, a customer who is doing a transaction for the first time at a kiosk, is considered a “new customer” for 72-hours. If a new customer is fraudulently induced to engage in virtual currency transactions at a kiosk within that initial 72-hour period, subject to limitations described below, they can request a full refund for any and all such transactions during that 72-hour period.

All transactions within 72-hours of a customer’s first transaction at a GetCoins kiosk will be placed on hold until the 72-hour period expires. This will allow a new customer to determine or discover if they have been fraudulently induced to engage in virtual currency transactions at a kiosk, so that they can request a full refund for any transactions attempted during the 72-hour period.

If a new customer determines or discovers that they have been fraudulently induced to engage in virtual currency transactions at a kiosk, the customer must report the fraudulent activity to GetCoins and a government or law enforcement agency within 14 days of the last transaction that occurred during the 72-hour new customer time period. 

If your account (i.e. wallet or profile) is determined by GetCoins to be high risk, your transaction may be placed on hold for 14 days (not just the 72-hours). The 14 day hold begins after the last transaction you attempted within the initial “new customer” 72-hour period.