Consumer Protection and Refund POLICY

updated on August 31, 2020 (ver.1.0)

Purpose & Scope

The following policy and procedure outlines the consumer protection strategy used by Evergreen ATM LLC, a Nevada Limited Liability Company, operating under the trade name of “GetCoins” (www.getcoins.com) (“GetCoins”) to ensure that potential and current customers have their rights protected in accordance with consumer protection legislation and contractual requirements. This policy and procedure is applicable to all staff and contractors, and potential customers of GetCoins and it meant to be used in conjunction with its Complaint Resolution Procedure and Cyber Security and Privacy Policies.

GetCoins Complaint Resolution Policy

GetCoins strives to ensure that customer’s rights are protected and follows all related legislation and regulatory requirements for the states in which it operates. GetCoins’ policy forbids all deceptive or unconscionable trade practices in the purchase or sale of any virtual currency and/or services it provides. Customers are encouraged to make any suggestions or lodge complaints with GetCoins at the following email address:

Email address – [email protected]

Upon receipt of the complaint, the customer will be provided with a link describing the procedure that will be used. The GetCoins Consumer Protection Policy includes:

  • Ethical and accurate advertising/ marketing; and
  • Protection of consumer’s personal information

Ethical and accurate advertising/marketing

GetCoins makes every attempt to ensure that it provides all prospective and current customers with accurate, factual and accessible information about its goods, services and performance. All advertising and marketing material are free of inducements and do not represent, endorse or promote any third party.

Protection of consumer’s personal information

All prospective and current customer personal information is protected in accordance with GetCoins’s Cyber Security and Privacy Policies. The following principles are applied:

  • GetCoins only collects personal information for the purposes of transactions between GetCoins and the customer.
  • Customers are required to register and provide information in accordance with GetCoins’s “Know Your Customer” (KYC) Policy.
  • Information is securely stored and only accessed by GetCoins Staff for the purpose of verification, responding to government requests, and, for government reporting purposes.
  • Customers are provided with information on how their information will be collected, used and stored prior to registration.
  • GetCoins does not share customer personal information with third parties, except to enable the performance of transactions.
  • Customers have a right to correct their personal information.

Refunds under Federal Law

Many businesses allow returns if customers change their minds or receive unwanted items as gifts. While this is considered “best business practices” for many businesses, in most instances they are not legally required to accept returns. Rather, they are required to accept returns only if the sold good is defective or if they otherwise break the sales contract. The purchase and sale of virtual currency is somewhat unique because of the irreversible nature of transactions.

Refunds under State Law

GetCoins recognizes that, in addition to any applicable federal law, many states have laws regarding consumer refunds. Additionally, states may or may not explicitly apply their laws to online sales. Below are summaries of state laws governing refunds :

State Policy
Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington There is no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer's return and refund policies.
California Retailers are required to clearly post their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date. Retailers failing this requirement are required to accept full refunds within 30 days of purchase.
Connecticut Each retailer may set its own refund policy, which must be conspicuously disclosed at the time of sale. If the policy isn't properly disclosed, or if the retailer does not have a refund policy, a buyer may return purchased goods for a refund.
Florida Retailers that don't offer refunds must clearly display this fact at the place of sale. Failing this requirement, customers may return goods for a full refund within 20 days of purchase.
Hawaii Each retailer may set its own refund policy, which must be conspicuously disclosed at the time of sale. If the policy isn't properly disclosed, merchants are required to provide refund.
Iowa There is no right to cancel contracts or purchase agreements. If retailers don't accept returns they must disclose it.
Maryland Retailers must post their return policies on the wall, on the merchandise, or on the receipt. If the policy isn't posted, the retailer must accept returned merchandise within a reasonable time.
Massachusetts A seller's refund, return, or cancellation policy must be disclosed to the buyer clearly and conspicuously before the transaction is completed. This is usually done by means of a sign at the point of purchase. Goods may be returned within a reasonable period of time if no return policy was disclosed.
Minnesota A seller must clearly and conspicuously display written notice of its policy in boldface type of a minimum size of 14 points. If a seller fails this requirement, cash refunds are required of goods that are acceptable for return.
New Jersey Merchants must conspicuously post their refund policies. Businesses with no posted refund policies are liable to the buyer, for up to 20 days from purchase, for a cash refund or a credit.
New York A store is legally required to post its refund policy. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase.
Ohio A merchant is not required to have a specific refund policy, but if it does have a refund policy, the policy must be clearly and conspicuously posted. If a merchant does not have a refund policy posted, the consumer is entitled to a refund.
Rhode Island Unless a customer has been clearly informed by a poster or other appropriate notice placed at the point of display or at the cash register or at the store entrance that all sales are final and that goods are not returnable, a customer who has paid for an item can return the item within ten business days from the date of purchase.
Utah If seller has a non-refund, exchange, or credit policy, the policy must be clearly indicated by a sign posted at the point of display, the point of sale, or the store entrance. If the seller fails this requirement, the customer is entitled to a return.
Virginia A merchant must notify its customers of its return policy by a sign attached to the goods or placed in a conspicuous public area of the merchant's premises. A merchant is exempt from this requirement if it provides a cash or credit refund within 20 days or more of purchase.
West Virginia, Wisconsin There's no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer's return and refund policies.
Wyoming There's no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer's return and refund policies.

GetCoins Refund Policy

The purchase and sale of virtual currency is somewhat unique because of the irreversible nature of transactions. GetCoins strives to ensure that customer’s rights are protected and follows all related legislation and regulatory requirements for the states in which it operates. In those cases where a transaction takes place in a state where there is no right to cancel contracts or purchase agreements, or not applicable regulation exists, and, whether a customer can receive a refund is dependent on the retailer's return and refund policies, GetCoins provides refunds in the following cases:

  1. When a customer has been scammed, and the virtual currency purchased has not been delivered to the scammer.
  2. When a customer has cancelled a transaction before it has been completed, and the virtual currency purchased has not been delivered.
  3. When a customer is unable to provide required identity information or verification, sufficient to allow completion of the transaction.

Manner refund is provided: In all cases, a refund will be provided by check, sent via U.S. Postal Service to the known address, if any there be.

Administrative fee: In cases where a customer is unable to provide required identity information or verification, sufficient to allow completion of the transaction (i.e. 3., above), or, the transaction was not completed because the Company has determined a fraud or money laundering was involved, a refund will be provided, but a 5% administrative fee will be assessed.

In cases where there is not enough information (e.g. an address) to provide a refund via U.S. Postal Service, GetCoins will assess a monthly charge equal to 10% of the transaction amount, or $75 (whichever is greater) until there is a $0 balance, or, until the customer provides the information required to receive a check in the mail.