Wisconsin Delayed Delivery Policy

Transactions may be delayed because you have failed to provide required information or documents, because of suspected fraud or the suspicion of financial exploitation or exploitation of an elderly person, or due to legal holds over which we have no control. Common causes for delays include the blockchain network is busy, the system is checking for fraud, you paid a very low network fee, the GetCoins internal controls require it, typographical errors, holidays, the need to comply with bank or regulatory reviews, verifications or the size of your transaction.

GetCoins is neither responsible nor liable for any delayed transaction, or any transaction where virtual currency is not delivered, when the customer for any reason refuses to provide, or, is unable to provide information or documents that are required by law or regulation in order to (1) identify or verify identity; (2) determine source of funds; and/or (3) determine beneficial ownership or source of funds.

GetCoins is also not responsible nor liable for any transaction which is delayed, or any transaction where virtual currency is not delivered, when there is a reasonable suspicion that the person engaged in a transaction is being scammed.

GetCoins may cancel the transaction and, depending on the circumstances, refund the customer in accordance with this Refund Policy.