Legals | GetCoins - Trusted Crypto ATMs Across the USA

Missouri Delayed Delivery Policy

Statement of Liability for Non-Delivery and Delayed Delivery of Virtual Currency

Missouri — effective September 30, 2026

WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE, AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE.

Transactions may be delayed because you have failed to provide required information or documents, because of suspected fraud or the suspicion of financial exploitation or exploitation of an elderly person, or due to legal holds over which we have no control. Common causes of delay include: congestion on the blockchain network; fraud checks by our systems; GetCoins internal controls; typographical errors; holidays; the need to comply with bank or regulatory reviews or verifications; and the size of your transaction.
READ MORE
Missouri Refund Policy

Missouri Refund Policy

Missouri — effective September 30, 2026

RIGHT TO REFUND (RSMo § 361.987)

Transactions may be delayed because you have failed to provide required information or documents, because of suspected fraud or the suspicion of financial exploitation or exploitation of an elderly person, or due to legal holds over which we have no control. See the GetCoins Statement of Liability for Non-Delivery and Delayed Delivery of Virtual Currency.

Once a transaction is completed, it cannot be reversed or refunded. If GetCoins has not sent your virtual currency, or given instructions committing an equivalent amount to your designated wallet, within ten (10) days of the date of your transaction, you may request a refund in writing. GetCoins will refund all money received for transmission within ten (10) days of receiving your request, unless the transaction was not completed because GetCoins has a reasonable belief or a reasonable basis to believe that a crime or violation of law, rule, or regulation has occurred, is occurring, or may occur, or unless otherwise ordered by law.
READ MORE
Wisconsin Delayed Delivery Policy

Wisconsin Delayed Delivery Policy

Transactions may be delayed because you have failed to provide required information or documents, because of suspected fraud or the suspicion of financial exploitation or exploitation of an elderly person, or due to legal holds over which we have no control. Common causes for delays include the blockchain network is busy, the system is checking for fraud, you paid a very low network fee, the GetCoins internal controls require it, typographical errors, holidays, the need to comply with bank or regulatory reviews, verifications or the size of your transaction.
READ MORE
Wisconsin Refund Policy

Wisconsin Refund Policy

GetCoins will issue a full refund—including fees—upon request if a customer reports a fraudulent transaction to both GetCoins and a government agency (local law enforcement, the Wisconsin Department of Justice, or the Wisconsin Department of Financial Institutions) within 30 days.

GetCoins provides refunds (less fees) in the following cases:
1. When a customer has cancelled a transaction before it has been completed, and the virtual currency purchased has not been delivered.
  READ MORE
Illinois Refund Policy

Illinois Refund Policy

Effective July 1, 2025 (ver.IL1.0)

Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable.

Full refunds will be issued for fraudulent transactions, contingent upon timely reporting and submission of a police report, for customers who fall victim to scams.

New Customers

A “New customer” means a person who has never previously transacted with GetCoins. The new customer shall remain a news customer during the new customer period, defined as the earlier of:
READ MORE
Arizona Refund Policy

Refund Policy

Arizona (ver.1.0)

Many businesses allow returns if customers change their minds or receive unwanted items as gifts. While this is considered “best business practices” for many businesses, in most instances businesses are not legally required to accept returns. Rather, they are required to accept returns only if the sold good is defective or if they otherwise break the sales contract. The purchase and sale transactions involving virtual currency are irreversible.
READ MORE
Minnesota Delayed Delivery Policy

Statement of Liability for Non-Delivery and Delayed Delivery of Virtual Currency

GetCoins is neither responsible nor liable for any delayed transaction, or any transaction where virtual currency is not delivered, when the customer for any reason refuses to provide, or, is unable to provide information or documents that are required by law or regulation in order to (1) identify or verify identity; (2) determine source of funds; and/or (3) determine beneficial ownership or source of funds.
READ MORE
Minnesota Refund Policy

Minnesota Refund Policy

Effective July 14, 2025 (ver.MN1.0)

Statement of Liability for Non-Delivery and Delayed Delivery of Virtual Currency

GetCoins is neither responsible nor liable for any delayed transaction, or any transaction where virtual currency is not delivered, when the customer for any reason refuses to provide, or, is unable to provide information or documents that are required by law or regulation in order to (1) identify or verify identity; (2) determine source of funds; and/or (3) determine beneficial ownership or source of funds.
READ MORE
Privacy

Privacy Policy

Last Updated: November 19, 2020 (ver. 1.0)

Scope and Consent

This policy describes the ways Evergreen ATM LLC Doing Business As (DBA) GetCoins, hereinafter, “GetCoins”, “we”, “our” or “us”) collect, store, use and protect Personally Identifiable Information. The purpose of this policy is to ensure that GetCoins complies with applicable United States (US) Federal and State regulations, and European Union (hereinafter: “EU”) data protection laws such as the General Data Protection Regulation (hereinafter: “GDPR”). GetCoins’ Services include Automated Teller Machine service, merchant processing services, products, or any other features, technologies or functionalities (hereinafter: “Services”) offered by GetCoins. Users accept this Policy by visiting our website and/or by using our Services.
READ MORE
Wallet Terms

Wallet Terms and Conditions

Last Updated: August 31, 2020 (ver. 1.0)

This is a binding Agreement between Evergreen ATM LLC, a Nevada Limited Liability Company, operating under the trade name “GetCoins” (hereinafter referred to as “GetCoins”, “Our”, “Us” or “We”), on the one hand, and the person, persons, or entity (“You” or “Your”) using the service, Software, or application (“Software”), on the other hand.

In using the Software, You make the representations below and acknowledge that You have carefully read, that You understand, that You agree to the terms and conditions set forth below.
READ MORE
Kiosk Terms

Kiosk Terms of Service

Last Updated: August 31, 2020 (ver. 1.0)

PLEASE READ THESE TERMS OF SALE CAREFULLY. BY CREATING AN ACCOUNT WITH US, OR PURCHASING OR SELLING ANY VIRTUAL CURRENCY VIA ANY OF OUR AUTOMATED VIRTUAL CURRENCY KIOSKS OR THE GETCOINS WEBSITE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SALE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT CREATE A GETCOINS ACCOUNT, OR PURCHASE OR SELL ANY VIRTUAL CURRENCY VIA ANY GETCOINS KIOSK OR ON THE GETCOINS WEBSITE.
READ MORE
Error Resolution

Error Resolution Process

Last Updated: March 09, 2021 (ver. 1.0)

How to Report Errors or Questions About Your Transactions

In case of any errors or questions about transfers, transactions, or payments related to your GetCoins Account, please contact us as soon as you can by either:

Emailing us at support@getcoins.com

If you believe a transaction on your account or kiosk receipt is incorrect or unauthorized, or if you believe your account has been otherwise compromised, you may also report your claim by calling 1-(860) 800-2646. If you submit your complaint by phone, we may require that you send us your complaint or question in writing within 10 business days.

In your communication to GetCoins, please:
READ MORE
Help

Help

Missing Transactions

Why is my transaction unconfirmed?

Every time someone sends Bitcoin, Ethereum or Bitcoin Cash, a transaction is created. Adding transactions to the blockchain requires large mathematical calculations. This process of confirming the payment secures transactions on the blockchain and is time-consuming. After a transaction becomes part of a block in the blockchain, the recipient receives the payment. (How do bitcoin block confirmations work?)

When network traffic is high, many user’s transactions will be delayed. Transactions on the Bitcoin and Bitcoin Cash network itself aren’t confirmed by GetCoins, but by the miners. (What are bitcoin miner fees?)
READ MORE
Refund Policy

Refund Policy

Please read these terms of service carefully before using our services.

Refund Policy

Updated March 28, 2024 (ver.1.8)

The purchase and sale transactions involving virtual currency are irreversible.

GetCoins strives to ensure that customer’s rights are protected and follows all related legislation and regulatory requirements for the states in which it operates. In those cases where a transaction takes place in a state where there is no right to cancel contracts or purchase agreements, or no applicable regulation exists, and, whether a customer can receive a refund is dependent on the GetCoins’ refund policy, GetCoins provides refunds in, without limitation, the following instances:
READ MORE
Terms of Service

Terms of Service

Please read these terms of service carefully before using our services.

TERMS OF SERVICE

Last updated: October 23, 2024 (ver. 2.4.01)

PLEASE READ THESE TERMS OF SALE CAREFULLY. BY CREATING AN ACCOUNT WITH US, OR PURCHASING OR SELLING ANY VIRTUAL CURRENCY VIA ANY OF OUR AUTOMATED VIRTUAL CURRENCY KIOSKS OR THE GETCOINS WEBSITE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SALE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT CREATE A GETCOINS ACCOUNT, OR PURCHASE OR SELL ANY VIRTUAL CURRENCY VIA ANY GETCOINS KIOSK OR ON THE GETCOINS WEBSITE.
READ MORE